Visit our FAQs to find answers to all your Lapland questions! From magical experiences and must-know tips to practical advice for planning your trip, we’ve got everything you need to make your Lapland adventure unforgettable.

Holders of full driving licences can take the controls. For children under 15, there will be the chance to be pulled along in a sleigh.

Temperatures rarely rise above freezing, and can sometimes get as low as -35C. If the temperature becomes so cold that activities become unsafe, we may move the location or time of those activities.

Thermal wear for all sizes is provided at Santa's Village for your use during the day, but we recommend that you bring a suitable hat, gloves and outerwear (plus wear lots of layers) for travel between the aircraft and the village. Footwear is also available if you do not have your own boots.

Due to the very cold temperatures that can be experienced in Lapland, this trip is not recommended for anyone aged 4 years and under.

The day also involves a level of physical activity in a cold and remote location, with the potential for icy conditions and uneven terrain underfoot. As such, as a duty of care, we do not recommend this day trip for anyone who is pregnant.

No catering is provided on the outbound flights from the UK. A traditional hot Swedish lunch will be provided at the village, however there are very limited choices, so if you have fussy eaters in your party we recommend taking your own food and some snacks with you. Hot berry juice will be available throughout the day. Light meals will be provided for your inbound flight.

Due to the remoteness of the location, we are unfortunately unable to fulfil any special dietary requirements. We'd therefore kindly ask that any customers who suffer from allergies also take their own food for the day. You may also like to bring treats for your children to snack on during the day.

Due to airport security, liquids must be purchased after you have passed through Passport Control and you should not purchase “Duty Free” liquids at your UK airport.

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

British pound sterling (GBP) may be used to purchase drinks, snacks and souvenirs in the small gift shop. Valid credit/debit cards are accepted but please note that these transactions will be charged in Swedish krona (SEK).

Please make sure that your travel insurance has adequate cover for any activities you may wish to participate in while on holiday (this may need to include winter sports cover).

To view our booking Terms and Conditions for Lapland day trips please click here.

An Airport Development Fee has been introduced at a few UK Airports. You will be required to pay this charge should you choose to fly from Norwich airport. The amount is currently £10 per person. Please visit the airport's website for further information.

Our Lapland resort is in a remote location. There can be thick snow and parts of the village can be icy and/or even underfoot.

If you would like any further information on the suitability of this tour for those with limited mobility, please call us for a chat prior to booking.

Rules may have changed since you last travelled to European Union countries as well as Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. You do require government issued passport to travel.

Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names.

Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you return home (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date").

Visa - You do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period.

The EES scheme will start on the 12th October 2025, and the phased implementation will last until 9 April 2026. From 10 April 2026, EES will be fully operational at all EU borders. - the latest information can be found at https://travel-europe.europa.eu/ees/ltr
 
EES is a new digital border management system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of most European countries. Once introduced, when you go through passport control on arrival, as well as producing your passport for checking, you will also have your photograph taken and fingerprints scanned. The system will register your entry on arrival and your exit when departing. You will only need to do this on your first entry into Europe after the scheme starts.
 
For those travelling via Eurostar, there is a dual British and French/Belgian border in operational at St Pancras International. Therefore the EES system will be in place at the station, you will not need to be checked again on arrival at the other side. For further information please visit the https://www.abta.com/tips-and-advice/planning-and-booking-a-holiday/upcoming-changes-travel-europe here.
 
Please note: Irish passport holders or British Passport holders with an EU residency are currently excluded.

Following the UK's withdrawal from the European Union, changes have been planned which affect the eligibility of citizens of the United Kingdom to have visa free travel to the EU. ETIAS travel authorisation is a new entry requirement for visa-exempt nationals travelling to any of the European Union and Schengen counties.

The ETIAS system is not live yet - the latest information can be found at www.etias.com. We recommend keeping yourself updated on the planned commencement date and, once live (and if applicable to you), apply for your ETIAS in good time prior to travel.

Newmarket Holidays will not be able to undertake ETIAS applications on your behalf, so have instead instructed the services of the Travel Visa Company to provide help, should you need it. You can find more information about this service here.

Please note: ETIAS will not be required for UK citizens travelling on our UK and Ireland tours.